How to log a support ticket

1. After logging into the support portal, click on 'Tickets'
2. This will bring up all of your previous support tickets - whether they are still open or not. To log a new ticket, click on 'Start Ticket'
3. Select the right department to send your enquiry to. For estimates or service enquiries, please select Customer Service Department. For existing customers requiring support, please select the Support department.
4. Enter your details in the web form. PLEASE be as specific as possible. For support questions, please include and attach specific details about error messages from Windows, software or miscellaneous hardware devices.
5. Once this is complete, our Customer Service or IT Support Agents will be in contact with you within one business day. You will receive a confirmation email and further email notifications when you have received a reply, or further action is required from you.

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