Troubleshoot Windows 10 Start Menu problems

Troubleshoot problems opening the Start menu on Windows 10


1. Check for updates

If you can't open the Start menu or Cortana, follow these steps to check for updates.

  1. Press Windows logo key Windows logo key+R, enter ms-settings:, and then press OK. This opens Settings.
  2. In Settings, go to Update & security > Windows Update, and then select Check for updates. Install any available updates and restart your PC if required.


2. Sign out of your account

Some problems can be fixed by signing out of your account and then signing back in. Press Ctrl+Alt+Delete and select Sign out. Once you’ve signed out, sign back in to your account.


3. Fix corrupted files

If the Search bar still works, search for powershell. Then right-click Windows PowerShell in the search results and select Run as administrator.

But if the search bar doesn’t work either, press Winkey-R, type powershell, and press Enter. Right-click the PowerShell icon on the taskbar and select Pin to taskbar. Close the PowerShell program. Hold down Shift and Cntrl while you right-click the PowerShell icon again. Select Run as administrator.

Once you’re in the Powershell command-line environment,  type the command sfc /scannow and press Enter. Then wait. It can take quite a while.

0411 sfc

Eventually, the program will tell you either that it found no corrupt Windows files, it found and fixed them, or it found some but couldn’t fix them. If you get the later response, try the command

dism /online /cleanup-image /restorehealth

This should (hopefully) download replacement files to fix the start menu.


4. Log a ticket

If you are still having problems opening the Windows 10 start menu, please log a Netech support ticket. We will get back to you as soon as possible with a solution.